Even though there aren’t any state or federal laws mandating return policies, many states in the US have very strict guidelines regarding returns. It was originally just one facet of legacy reason code 81. Visa, Mastercard and Maestro each have their own set of reason codes for chargeback cases. Chargeback reason code 4853 can be used to indicate disputes in which the cardholder feels that the actual merchandise received (or service provided) differs greatly from the written or verbal description provided at. Only an issuer can initiate the chargeback process. In most cases, the bank chooses a course of action based on information the cardholder provides. Quality. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. This may be done by either the merchant or the issuing bank. A chargeback with reason code 4834 may refer to disputes in which the merchant failed to present the transaction within the required timeframe. 2: Canceled Recurring Transaction. 7: Defective goods and services: C32: RM: 13. Learn how to interpret Mastercard chargeback reason codes, the codes that tell merchants why cardholders requested a chargeback. 18167 US Highway 19 N Clearwater, FL 33764 877. These may impact the dispute time limits. Chargebacks with a “paid by other means” reason code are the result of a simple mistake on the part of the merchant. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. These guarantees typically involve reimbursement for chargeback-related losses or the assumption of liability for chargeback disputes. Mastercard Authorization Chargeback Reason CodesAbout Mastercard chargeback reason codes. 3 applies when a cardholder claims a charge—made in a card-present environment—was. Understanding these codes is essential because they'll guide your response strategy. If merchants find that the order didn’t ship or wasn’t received, then accepting the. About Mastercard chargeback reason codes. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Chargeback reason code 11. The most relevant Mastercard chargeback codes for the majority of merchants can be broken down into four main categories—authorization, cardholder dispute, fraud, and point of interaction. There are five main categories of Visa chargeback reason codes: Fraudulent Transactions, Authorization Issues, Processing Errors, Consumer Disputes, and Other Chargeback Categories. Card Type Reason Code Reason Text Chargeback Category Preventable Reversible VISA 30 Services Not Provided or Merchandise Not Received Non-Receipt of Goods or Services NO YES VISA 41 Canceled Recurring Transaction Cancelled/Returned by CardholderIn the case of reason code 11. For the sake of simplicity and standardization, card networks like Visa created a breakdown of the acceptable causes for a customer to dispute a charge by filing a chargeback. Visa uses a numeric scheme for its chargeback reason codes. 6: Credit not. 4 Chargebacks: Prevention & Response. Reason Codes Category 4: Processing Errors. Attentive, accommodating, 24/7 customer service can work wonders to help you avoid chargebacks from disgruntled customers. The main chargeback reasons look like this: Malicious fraud. Thus, the easiest way to prevent chargeback reason code 75 from being filed is to use a billing descriptor that is easily recognizable. You're not legally required to have a written policy in place to accept returns. Chargeback reason code 4853 can be used to indicate disputes where the cardholder claims that unauthorized purchases were made from a digital account with a merchant (among other conditions). 2, which specifically deals with. These are only a handful of common Visa chargeback reason codes. For digital goods, two or more of the IP address, device ID, or. First-party misuse can happen for many different reasons. The most comprehensive guide to chargeback reason codes. These codes can help a merchant with an inquiry or chargeback reversal. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. Reason codes. It’s important to note that time starts when the. About Visa chargeback reason codes. You should code appropriately to handle all codes applicable to the transactions you use. The request comes from the credit card issuer or cardholder and goes to the acquirer or merchant. . 6: Duplicate processing/Paid by other means. 3: Not as described or defective merchandise: VCR Dispute Reason Code 13. 6. When an ACH payment is returned, the reason for the return is indicated by an ACH Return Code. In some cases it can be upwards of 540 days, though, depending on. The cardholder claims they were charged multiple times for a single transaction. . If a customer asks to use another form of payment after the Visa card transaction has been processed, credit from the original. Consumer Disputes. Before starting your Disputes API integration, make sure that you: Understand the disputes process. Fraud. [noun]/* rə • trē • vəl • rə • kwest/. When alerted about a potential chargeback, businesses can reach out to the customer promptly to understand and address their concerns. S. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. 1 EMV Liability Shift 10. President Lyndon B. If you do choose to dispute these chargebacks, you are putting yourself at risk of incurring additional fees: Reason code 4808 – Authorization-Related Disputes; Reason code 4870 – Chip Liability Shift; Reason code 4871 – Chip & PIN Liability Shift ; How can I actively prevent fraudulent. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Chargeback reason code 4853/Credit Not Processed applies to situations where customers claim they are owed a refund or other credit that has not appeared, but do not feel the issue being resolved by the merchant. While there are many chargeback reason codes, all chargebacks fall into one of three categories: American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. The cardholder’s bank assigns a reason code to each chargeback before sending it to the merchant. Chargeback codes Last updated: August 16, 2023 Below you'll find a list of chargeback codes along with an explanation of what each one means, covering both. The codes for each card brand are listed below along with the recommended documentation to provide. F01. The request is usually made when the cardholder is disputing a charge on their credit. The term "counterfeit fraud" refers to specific chargeback situations defined by Visa Reason Code 10. 2. 1: Services not provided or merchandise not received: VCR Dispute Reason Code 13. For example, 'R04' indicates that an invalid account number was. Build & Submit a Representment Case in 4 StepsChargeback reason code 12. . To simplify this process, the situations that may qualify for a chargeback are broken down into designated “reason codes. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The aim here was to streamline the list of reason codes, and make it. Visa specifies 46 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, Consumer Disputes, and Processing Errors. Even learning all the terms and rules won’t keep you. These codes tell you why the transaction is disputed. All ACH return reason codes consist of the letter “R” followed by two numbers (R01, R12, R22, etc. A dispute often has a reason code associated with it. There will always be people who attempt to take advantage of the system, no matter how faithfully merchants follow the rules. FR6 Partial Immediate Chargeback Program. VCR Dispute Reason Code 10. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. If you fulfilled the cancellation request but the cardholder continued to use the services, provide documentation that proves the charge covers services used after the cancellation. What is Visa chargeback reason code 12. Chargebacks911® can help your business manage risk from Visa chargeback reason code 10. Reason Code 12. Chargeback Reason Codes Page 2 of 5. A retrieval request—sometimes called a “soft chargeback”—is a method of obtaining a copy of the paperwork to validate a transaction. Feel free to submit topic suggestions, questions or requests for advice to:. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. Reason codes vary by card brand. The reason code will tell you this. 1 and Note on page 14 Chapters 1 and 2 Chapter 1Reason codes are alphanumeric codes that provide the justification for granting a chargeback. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. supporting documentation in first chargebacks for chargeback reason code 4863 (Cardholder Does Not Recognize). Card Type Reason Code Reason Text Chargeback Category Preventable Reversible VISA 30 Services Not Provided or Merchandise Not Received Non-Receipt of Goods or Services NO YES VISA 41 Canceled Recurring Transaction Cancelled/Returned by CardholderIn the case of reason code 11. ”. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12,. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. The implication is that the merchant failed to deliver the goods or services, but this reason. 30. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. This Chargeback Reason Code has to do with all authorization issues, such as when someone makes a. 4 chargeback by showing at least one transaction from any time period in which the IP address, email address, physical address, and telephone number match the details of the disputed transaction. Paymentology will monitor and track the chargeback throughout the dispute lifecycle of submission, second presentments and arbitration. Chargeback alerts are a dispute prevention product provided by a chargeback management specialist. The case will be removed from the Chargeback Queue Worklist and your ‘accept’You'll learn about the major categories of chargeback reason codes: fraud, authorization errors, processing errors, customer disputes; You'll learn about the usual types of chargeback reason codes due to fraud (not authorised or recognised transactions, fraudulent processing, monitored merchant or monitored card, the EMV liability shift); You. Though the credit card networks have a vast choice of codes, loopholes still happen. Chargeback reason code 11. Services industry for image exchange and the creation of IRDs. The short answer is “no. When you get a chargeback, it means that the funds from a completed transaction are being taken out of your merchant account and returned to the cardholder. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. Excessive Fraud: The merchant’s sales volume thresholds for the ratio of fraud to sales were exceeded. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. ” This reason code indicates that the cardholder is disputing the credit card transaction because they provided payment via some other method, such as cash, check. At Visa they used to receive reason code 98. 3: Not as described or defective merchandise: VCR Dispute Reason Code 13. ”. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. As mentioned earlier, the given reason for a chargeback may be far different from the actual reason. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. Each reason code is composed of a two-, three-, or four-digit number. Which is meant to know the reason for the. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. There are two parts to this. For a Point-of-Interaction Currency Conversion dispute to be valid, one of the following conditions must apply: The cardholder claims they were not given the option of choosing the currency in which they wanted. Before you begin. The sales receipt and/or date and amount of the authorization if other than the transaction date. Most such requests are made to. About Discover chargeback reason codes. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. About American Express chargeback reason codes. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. 3. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. Visa groups its chargeback codes into four main categories—fraud, authorization, processing errors, and customer disputes. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes. Visa Fraud Chargeback Reason. Visa Chargeback Reason Codes. Chargebacks with the following reason codes are requested due to fraudulent activity. 6). The ultimate purpose of a chargeback reason code is to explain to the merchant why a chargeback was filed. 634. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is. Nor is the situation static. 3 can—and should—be disputed. Chargeback reason code 4853: Cardholder Dispute applies to situations in which a customer feels they have been cheated or misled. Use fallback options—like manually entering transaction data—as a last resort. . CHARGEBACK REASON CODESMastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. R13 No Reply. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. ” This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. 196 WEX began issuing chip cards in Q4, 2020. Merchant processed transaction below floor limit without authorization. Chargeback reason code 13. MDR removed some reason codes completely, including code 4863 – Cardholder Does Not Recognize. 0 is to make the chargeback process more efficient, transparent, and fair. . Your first step is to identify the chargeback reason code, which is a kind of shorthand that indicates why the transaction is being disputed. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. There are several scenarios where a customer may reasonably expect a payment reversal. The claim often, but not always, involves automated teller machines (ATMs). In some cases, chargebacks from Visa Reason Code 12. Each chargeback is assigned a reason code that explains the justification for the chargeback. If the customer is still. TC40 data is used to inform banks and card networks when a merchant has an outstanding fraud. Visa chargeback reason codes are used to categorize the reasons for a chargeback. reason code information. "Acceptable Reason Codes" has the meaning set out in section 2. Some payment service providers like PayPal and Stripe have their own reason codes as well. The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. Make sure customers know how to reach you and that they always get a quick response—leaving a message from an unhappy customer unanswered is always an invitation to a chargeback. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. Visa reason code 13. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is validThe most common ACH return codes are R01, R02, R03, R04, R07, and R10. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with. Chargebacks with the following reason codes are requested due to fraudulent activity. Chargeback representment succeeds when you can present your rebuttal concisely and substantiate. The implication is that the merchant is at fault. The chargeback reason codes below explain why this happened. Chargebacks with the following reason codes are requested due to fraudulent activity. If the order was genuinely not as described, then the cardholder has a case. 4 Other Fraud Card Absent. Some credit card companies also include a short phrase describing the code. . Visa’s rules allow merchants to fight chargebacks by presenting the charge a second time along with evidence supporting its legitimacy. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. The codes also appear on financial reporting associated with disputes. The Discover chargeback reason codes list is just as extensive as the other major US card schemes, despite being the youngest and smallest of the four. For example, the merchant bills the cardholder in installments. 11, 16. The list of chargeback reason codes in this article. 2 specifically refers to chargebacks from recurring billing; in other words, a chargeback. About Visa chargeback reason codes. Use this guide as a quick resource for Visa chargeback reasons at a glance. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). A Shopify chargeback occurs when a cardholder contacts the bank about. Invalid chargebacks from Visa chargeback Reason Code 13. The most comprehensive guide to chargeback reason codes. CD Credit/Debit Posted Incorrectly. This chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. Some payment service providers like PayPal and Stripe have their own reason codes as well. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. PCI DSS v3. Each bank card network has its owner list of reason codes banks must prefer from. Take the time to note the following dispute reason codes for Visa. A recurring transaction is a payment card charge that automatically reoccurs on a. The chargeback can be for the total transaction amount or a lesser amount. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. However, a truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. 5, and all aspects of chargeback reason codes, with proprietary technologies and. Unauthorized returns (R05, R07, R10, R29, R51): 0. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. In the case of friendly fraud, that reason could be completely invalid and. Some of the most common ACH Reason Codes that merchants may encounter. This code applies when a transaction was processed without acquiring authorization…but the card used in the transaction was listed in the Visa Card Recovery Bulletin (CRB). facebook. 3: Goods or services were not as described: C31: RM: 13. 196ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. Many subscription payment disputes are made under code 13. Under certain circumstances, Mastercard may allow consumers to reverse a payment card transaction by filing a chargeback. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. A chargeback reason code is a two- or four-digit alphanumeric code issuing banks assign to disputes. Chargeback reason code 11. When a chargeback is filed, a bank selects the code that best fits the reason a chargeback was filed. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. M01 Chargeback Authorization. Visa Fraud Chargeback Reason Codes 10. . Learn more about Visa reason codes. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. Knowing these codes can help you dispute chargebacks more effectively. When you receive notification of a payment dispute or chargeback you may see a code listed with it. About Visa chargeback reason codes. Discover uses unique codes to explain those reasons to merchants. Each chargeback is assigned a reason code that explains the justification for the chargeback. CHARGEBACK REASON CODES Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. 2: EMV Liability Shift Non-Counterfeit Fraud: 10. About Mastercard chargeback reason codes. Friendly fraud. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. RM Cardholder Disputes Quality of Goods or Services. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. This process is called. 5 is part of the updated Visa reason codes that were phased out under the Visa Claims Resolution initiative. com. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. All ACH return reason codes consist of the letter “R” followed by two. Chargeback prevention strategies vary based on the reason for the dispute. If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. Fraud. 1 is an updated version of legacy reason code 74, which was phased out under the Visa Claims Resolution initiative. American Express Chargeback Codes (2023) American Express functions as a card network and an issuing bank. It could apply for merchandise or services being different than described, or disputes involving counterfeit goods (just to name a few examples). 2. RN2 Credit Not Processed. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. Discover. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 6. Refer to Understanding disputes for a high level flow, and to Chargeback guidelines for scheme-specific information. At their core, false declines are legitimate transactions that get blocked on the suspicion of fraud without any fraud actually occurring. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. Excessive Chargebacks: The merchant exceeded established chargeback thresholds. M49 Vehicle Rental – Theft or Loss of Use. Each code corresponds to an issue or problem. Visa. 1, multiple conditions must be met: A merchant processes a transaction, and the transaction is approved. Chargeback Reason Codes All received credit card disputes include a reason code. This code is unique—at least currently—in that Visa has since split it into two separate categories: 12. But, it could be up to 540 days, in some situations. AMERICAN EPRESS CARGEBACK CODES 10 REASON CODE 4521 Invalid Authorisation Chargeback Reason Any of the following reasons: 1. Visa Chargeback Reason Codes; Chargeback Management Software; Chargeback Reason Codes; Credit Card Dispute Time Limit; Mastercard Reason Codes; Bank Identification Number; CONTACT. Documentation must be Chargebacks. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. With this information, you can determine the root causes of your chargebacks and take. For information concerning Chargeback Response Code, see the Chargeback API Reference Guide. American Express. Chargeback reason code 4853 is one of the numeric labels assigned by banks to each customer dispute, indicating the given reason for the claim. For instance, if the customer claims unauthorized purchase, your letter should cite evidence, such as an IP address matching previous purchases, to support. The first global company fully dedicated to helping merchants combat post-transactional fraud, Cb911 safeguards over 2. 634. 1. Each code refers to one of the specific rationales that card networks consider legitimate reasons for a customer dispute. Find this type of chargeback with the below reason codes. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Visa Chargeback Reason Codes. 4871 – Chip Liability Shift – Lost / Stolen / Never Received Issue. Required Authorization Not Obtained. In order to identify the reason a customer disputed a charge, it can be helpful to examine the reason code on the chargeback. Each reason code is composed of a two-, three-, or four-digit number. If the merchant is not EMV-compliant, the liability for a fraudulent transaction shifts from the card issuer to the actual merchant. Mastercard chargeback reason code 4860: Credit Not Processed covers situations where the cardholder claims they are due a credit, but believes the merchant did not provide it. Mastercard Chargeback Reason Code 73: Duplicate Transaction. Reason codes are created by the major card networks: American Express, Discover, MasterCard, and Visa. Chargeback Message Reason Codes. eCommerce grew too fast for the payments industry to respond. Mastercom is Mastercard’s dispute management platform, which merchants can access via API connections enabled by their acquirer or payment processor. . WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. Mastercard specifies 21 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, and Cardholder Disputes. The following are reason codes. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback representment, and analyzing your chargeback reason codes can provide you with insights into what types of disputes are causing you the most trouble. Explanation. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 1 falls under the “Processing Errors” category. This code applies when customers claim they never received the merchandise or services they purchased. This is commonly caused by either true fraud or friendly fraud. For example, transactions. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. This broad umbrella category includes an array of chargeback causes. You probably won’t know for certain that you’re being targeted until the fraudster contacts you for an overpayment refund. Whenever a card used in a transaction is declined, the. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. With the overhaul of their reason code system, Visa divided reason. 6. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. FR4 Immediate Chargeback Program. This code applies when valid authorization for a transaction was required but not obtained, and the merchant processed the transaction anyway. 2. Any time. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. United States; 18167 US Highway 19 N; Clearwater, FL 33764; 877. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. Read chargeback reason code descriptions carefully, especially if they include any transaction modifiers. 8 Added American Express chargeback information Chapter 3 1. Every chargeback has a reason code associated with it. 1? Visa chargeback reason code 12. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. In theory, reason codes help merchants. These companies can also handle the entire representment process. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. FR6 Partial Immediate Chargeback Program. Reason codes are alphanumeric codes that provide the justification for granting a chargeback.